Legal

Privacy Policy

Last updated: 11 July 2026

In short. We collect the information you give us (your listing, name, and SMS-verified phone number) plus basic technical data about your device — including your IP address and browser — when you post a listing or send an inquiry. We use it to run the Platform, moderate content, prevent fraud, and meet legal obligations. We do not sell your data. Publicly submitted listing details (title, price, photos, verified contact number) are shown to other users, because that is the purpose of an advertisement.

This Privacy Policy explains how the Enclavians property portal (“we”, “us”, “the Platform”) collects, uses, discloses, and protects information when you use the service. It should be read together with our Terms of Use.

1. Information we collect

a. Information you provide

Account & identity: your name, email, and mobile number. Your mobile number is verified by a one-time SMS code (via Google Firebase Authentication).
Listing content: the title, description, price, community, sector/area, measurements, property type, photographs, and the verified contact number you choose to publish.
Inquiries & messages: details you submit when you contact an advertiser or the Platform team.
Payment references: for paid promotions, the transaction reference and receipt image you upload. We never collect or ask for your EasyPaisa/bank PIN, OTP, or password.

b. Information we collect automatically (technical & legal metadata)

When you submit a listing or an inquiry, and during normal use, we record technical data for security, moderation, fraud-prevention, and legal record-keeping, including:

your IP address;
your browser and device information (user-agent string, and where available, language and platform);
the referring page and the pages/actions on the Platform;
timestamps of your submission and activity.

This submission metadata is attached to the relevant listing/record so that, if a listing is later alleged to be fraudulent or unlawful, there is an accurate record of where and when it was submitted.

c. Cookies & local storage

We use minimal local storage/cookies to keep you signed in and to remember preferences such as your light/dark theme. We do not use them to build advertising profiles.

d. Website analytics

We use Firebase Analytics (Google Analytics) to understand how the Platform is used — which communities and property types people search for, which listings are viewed, and whether visitors reach a seller. This helps us decide what to build and which areas to cover.

Analytics records events such as pages viewed, searches performed, and taps on Call or WhatsApp, together with general device and browser information. Your IP address is truncated before it is stored, and we do not send your name, email address or phone number to the analytics service. Analytics is not used in the administration area. You can block it with any standard browser setting or extension without affecting your ability to use the Platform.

2. How we use information

To operate the Platform — publish listings, enable contact between users, and manage accounts.
To verify mobile numbers (reducing anonymous abuse) and to moderate and review content.
To prevent, detect, and investigate fraud, abuse, and security incidents.
To keep records and to comply with legal obligations and lawful requests.
To send transactional notifications (e.g. listing status, payment verification) and respond to your queries.

3. What is shown publicly

A property advertisement is public by design. The listing details you submit — including the title, description, price, community/sector, photographs, and your verified contact number — are displayed to other users and may be indexed by search engines. Do not include information in a listing that you do not want to be public. Your IP address and browser metadata are not shown publicly.

4. How we share information

With other users: the public listing content described above.
With service providers: infrastructure and authentication providers (e.g. Google Firebase for authentication and data storage, and our email/SMS delivery providers) that process data on our behalf to run the Platform.
With authorities: we may disclose information, including IP and browser metadata, to law-enforcement or other lawful authorities in response to a valid legal request, or where we reasonably believe it necessary to investigate fraud, enforce our Terms, or protect the rights and safety of users.
We do not sell your personal information.

5. Data retention

We keep account and listing information for as long as your account/listing is active and as needed to provide the service. Submission metadata and moderation records may be retained for a longer period where necessary for fraud-prevention, dispute resolution, or to meet legal obligations, after which it is deleted or anonymised.

6. Security

We take reasonable technical and organisational measures to protect information, and secrets and service credentials are stored outside the public web root. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

You can view and update much of your information from your account.
You may request access to, correction of, or deletion of your personal information by emailing us. Note that we may retain limited records where required for legal or fraud-prevention purposes.
You can remove or close your listings, and you can request account deletion.

8. Children

The Platform is intended for adults (18+). We do not knowingly collect information from children. If you believe a minor has provided information, contact us and we will remove it.

9. Third-party links

Listings or pages may link to third-party sites (e.g. WhatsApp to contact an advertiser). We are not responsible for the privacy practices of those third parties.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted here with a new “last updated” date. Your continued use after changes means you accept the updated policy.

11. Contact

Questions or requests about your privacy? Email anjum.farrukh@gmail.com.